Online Privacy Policy
Virginia Birth-Related Neurological Injury Compensation Program
Effective Date: 11/9/2026
Purpose and Scope
The Virginia Birth-Related Neurological Injury Compensation Program (“the Program,” “we,” “our,” or “us”) respects the privacy of individuals and organizations that visit our website, use our Hosted Payment Page, submit online forms, or communicate with us through general online services.
This Online Privacy Policy explains how the Program may collect, use, share, protect, and retain information through its public website, Hosted Payment Page, online forms, and related online services.
This policy is intended for the Program’s public website and general online services. Separate notices, policies, terms, or procedures may apply to participant systems, secure portals, mobile applications, internal systems, and other Program services.
Information We Collect
The Program may collect or receive the following types of information through its website and related online services:
Website and Technical Information
When you visit our website or use related online services, the Program’s website and service providers automatically receive limited technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referring website, if supplied by your browser
- Cookie and consent-preference information
The Program uses this technical information to deliver, operate, secure, and diagnose the website. Optional Analytics information is collected only if you enable Analytics through the website’s privacy controls.
Contact and Communication Information
When you contact the Program through online forms, email links, or other communication tools, we may collect information such as:
- Name
- Organization
- Email address
- Phone number
- Mailing address
- Subject matter of the inquiry
- Information included in your message or form submission
The Program administers benefits and services that may involve protected health information, medical records, and other sensitive personal information. While this public website is not intended for the routine collection or transmission of such information, the Program maintains administrative, technical, and physical safeguards designed to protect sensitive information entrusted to the Program and generally follows privacy and security practices consistent with applicable legal and regulatory requirements.
Do not submit participant-specific medical, eligibility, claim, reimbursement, child, family, or other confidential or sensitive information through general website forms unless the Program expressly directs you to use that form or channel for that purpose.
Hosted Payment Page Information
The Program may provide or link to a Hosted Payment Page to support provider, assessment, or other payment-related transactions.
The Hosted Payment Page may include search, selection, and cart-style features that allow users to identify applicable payment items before being directed to a payment gateway.
Information submitted or generated through the Hosted Payment Page may include:
- Payer name
- Provider or organization name
- Contact information
- Medical license number, licensure status, or related provider/licensure information
- Search criteria, selected payment items, cart details, or payment reference information
- Payment amount
- Transaction status
- Payment confirmation information
- Technical and security information related to the transaction
Payment card, bank account, and other payment credentials are entered directly on a payment page operated by a third-party payment processor. The Program may receive transaction confirmation, payment status, payment reference information, and related records needed to reconcile and support the transaction. The Program does not receive, process, or store full payment card, bank account, or other payment credentials through the public website or Hosted Payment Page.
The Hosted Payment Page is intended for payment-related information only. Do not submit participant-specific medical, eligibility, claim, reimbursement, child, family, or other confidential or sensitive information through the Hosted Payment Page unless the Program expressly directs otherwise.
How We Use Information
The Program may use information collected through its website, Hosted Payment Page, and related online services to:
- Operate and maintain the website and online services
- Respond to inquiries and communications
- Provide public information and resources
- Support payment-related transactions
- Process, confirm, reconcile, and support payment activity
- Maintain website and payment security
- Detect, prevent, and respond to misuse, fraud, technical issues, or security concerns
- Communicate with users, providers, payers, vendors, and other stakeholders
- Support audit, accounting, recordkeeping, operational, legal, and program requirements
- Improve website content, accessibility, performance, and user experience
- Administer and remember privacy choices
- Measure public-website use through optional Analytics only when enabled by the visitor
Information Sharing
The Program does not sell personal information.
The Program may share information as needed to carry out its statutory, operational, payment, legal, and program responsibilities, including:
- With service providers, vendors, contractors, website hosts, security providers, payment processors, banks, and support providers
- With governmental, regulatory, oversight, audit, or legal authorities as required or permitted by law
- In response to subpoenas, court orders, legal process, public records requests, audits, investigations, or other lawful requests
- To process, confirm, reconcile, support, or investigate payment-related transactions
- To protect the rights, property, security, or safety of the Program, its systems, its users, providers, payers, vendors, or others
- In aggregated, statistical, or de-identified form for reporting, analysis, operational, or public information purposes
Some information submitted to or maintained by the Program may be subject to public records, legal, audit, or oversight requirements. The Program will handle those requests consistent with applicable law and any available confidentiality protections.
Public Records and Government Operations
As a Virginia statutory entity, the Program is subject to various recordkeeping, audit, oversight, and transparency requirements. Information submitted to the Program may be maintained in accordance with applicable records retention schedules and may be subject to disclosure, review, or inspection as required by law. The Program will evaluate requests for information consistent with applicable confidentiality protections, exemptions, and legal requirements.
Cookies and Similar Technologies
The Program’s website and related online services use Necessary cookies and similar technologies to operate and secure the website, support features you request, support payment workflows, and remember privacy choices.
Necessary technologies may operate automatically where required to provide or protect the relevant service.
The Program may also use optional Analytics technologies to understand and improve use of the public website. Analytics information is not transmitted unless you affirmatively enable Analytics through the website’s privacy controls.
You may accept or reject Analytics and change or withdraw your choice at any time through Cookie Settings. Rejecting Analytics does not prevent use of the public website or Program-controlled payment functions.
The Program does not infer Analytics consent from continued browsing or acceptance of the Website and Hosted Payment Page Terms and Conditions. See the Cookie Notice for more information.
Data Security
The Program maintains reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
No website, Hosted Payment Page, system, or method of transmission can be guaranteed to be completely secure. Users should use caution when submitting information online and should not submit confidential or sensitive information through general website forms or public payment workflows unless directed by the Program.
Data Retention
The Program retains information as needed to support website operations, payment processing, communications, audit, accounting, recordkeeping, legal, operational, and program requirements.
Records may be retained in accordance with applicable records retention schedules, legal requirements, audit obligations, litigation holds, and operational needs. Retention periods may vary based on the type of information, the purpose for which it was collected, applicable law, public records requirements, contractual obligations, audit requirements, and operational needs.
The Program or its consent-management provider may retain a limited record of a visitor’s privacy choice, the applicable notice version, and related technical information needed to honor and document that choice.
Third-Party Websites and Services
The Program’s website or online services may contain links to third-party websites, payment processors, resources, or services.
The Program is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites or services. Users should review the privacy policies and terms of any third-party websites or services they access.
Children’s Privacy
The Program’s public website and Hosted Payment Page are intended for use by adults, organizations, providers, and other authorized users. They are not directed to children or minors for independent use.
The Program does not knowingly collect personal information directly from children or minors through its public website or Hosted Payment Page. If the Program becomes aware that information has been submitted directly by a child or minor, the Program will review and handle the information as appropriate under applicable law and program requirements.
Access and Correction
Subject to applicable law and proper identification, an individual or their authorized representative may request to inspect personal information about that individual maintained in a Program information system. An individual or their authorized representative may also challenge, correct, or explain information that is incomplete, inaccurate, not pertinent, not timely, or not necessary to retain. For purposes of this section, “authorized representative” includes a parent, legal guardian, or other person legally authorized to act on behalf of a “data subject” with respect to the rights provided under Va. Code § 2.2-3806. Requests may be directed to the Program using the contact information below. The Program will process requests in accordance with applicable Virginia law, including applicable confidentiality, identity-verification, records-access, and other legal requirements.
Questions or Privacy Inquiries
Questions about this Online Privacy Policy may be directed to:
Virginia Birth-Related Neurological Injury Compensation Program
7501 Boulder View Drive, Suite 600
Richmond, Virginia 23225
Phone: (804) 330-2471
Email: sboughner@vabirthinjury.com
Updates to This Policy
The Program may update this Online Privacy Policy from time to time. Updated versions will be posted on the Program website with a revised effective date.
